MaxifiDigital

Transform Passenger Experience with Conversational AI Designed for Airlines and Airports

MaxBot is an intelligent, AI-driven chatbot tailored for the aviation industry. Seamlessly integrated with WhatsApp and Salesforce, MaxBot delivers real-time support, boosts operational efficiency, and enhances passenger satisfaction at every stage of their journey.

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Challenges Airlines and Airports Face

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Overwhelmed Support Teams

Handling high volumes of passenger inquiries.

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Delayed Responses

Frustrating passengers with long wait times.

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Fragmented Communication

Lack of seamless integration across platforms.

Discovery Workshops & Idea To Market block’s definition

High Operational Costs

Managing 24/7 support teams manually.

Traveler's Persona & Customer Experience Mapping

MaxBot: The Future of Conversational Support

Passenger Verification

Answering General Queries

  • FAQs
  • Covid Assistance
  • Airline Policies
  • Travel Advisories
Airline Staff Management

Booking Management

  • Trip Itinerary
  • Purchase SSRs
  • Invoices
Multi-Flight Oversight

Airline Check-In

  • Web Check-in
  • Boarding Pass Retrieval
Operational Reporting

Customer Support Services

  • Submit Cases
  • Agent Handoff
  • Status of Raised Cases
  • Updates on Raised Cases
  • Customer Feedback
Operational Reporting

Travel Updates

  • Flight status
  • Airport Information
Operational Reporting

Make Reservations

  • Search & Book Trips
  • Update Reservations

Benefits of a Chatbot

reduction in operating costs with customer service automation.

increase in customer engagement by leveraging popular social messaging platforms.

increase in Net Promoter Score (NPS).

reduction in flight check-in time.

Your Ticket to Enhanced Passenger Engagement at the Aviation Festival Asia

Explore how MaxBot is transforming the way airlines and airports engage with passengers.

Aviation Festival

📅 Event Date: 18-19 February 2025

📍 Booth E23

👉 Click here to book your tickets

What Our Clients Say

CIO, Airline Customer

"Great stuff in managing the exception rules in PLB approval process. It took us time, but in the end you managed to pull this. Thank you for putting your efforts in documenting this over excel for ready and quick reference as well. I look forward to your continuous efforts and dedication as we progress forward."

Air India

Country Head, Amity Education Group

"Sonu's technical expertise in Tableau is truly commendable. His deep understanding of the platform has enabled him to develop several complex dashboards that have greatly enhanced our data visualization capabilities. His ability to tackle intricate challenges and deliver high-quality solutions consistently is a testament to his technical prowess."

Air India

Director, Global Tech Solutions

"I wanted to take a moment to express my sincere gratitude for your exceptional performance recently. Your efforts, commitment, and meticulousness have been duly recognized. Your contributions to contact centre projects including PAX compensation were invaluable and played a significant role in its success. Your ability to go extra mile truly set you apart and made a positive impact on the entire CX team."

Air India

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