Salesforce Sales Cloud+ Data Cloud + Service Cloud enabled
Air India to elevate customer experience, in line with its
strategy to deliver world class omni-channel experience.
Aggregated customer data across customer interactions to drive
customer insights.
Sales Cloud Use Cases
Customer & Partner Management
Manage E2E relationships with Retail, corporate & GSA customers and partners.
On-Boarding Automation
Retail, Corporate & GSA Agent On-Boarding process automated from paper-based approvals.
Integration with Key Systems
Integration of Salesforce with Navitaire, Sabre & Amadeus.
Mobile Time Tracking
Implementation of check-in & check-out to track sales team time on native iOS & Android Salesforce app.
Targets & Commissions Tracking
Tracking of Targets vs. Actuals, Commissions & Payouts on a month/year basis.
Contract Life Cycle Management
Tracking & maintenance of Contracts Life Cycle & Waivers/Favors for each account.
Data Cloud Use Cases
Tracking Active IATA
Tracking active IATA based on the sales done in the last 365 days.
Tracking Previous Financial Year Sales
Tracking of previous financial year sales, including overall, cabin sales, ancillary sales, and flown data.
Sales Run-Rate & Projection
Tracking everyday sales and using it to calculate the current run-rate and projection for IATAs.
Monthly Corporate Run-Rate
Calculating ongoing monthly run-rate for Corporate sales.
Domestic & International Revenue Tracking
Tracking domestic and international sectors revenue for the corporate.
IATA Details Maintenance
Maintaining IATA details, including IATA shareholder %, Account owner name, and respective IATA number.
Service Cloud Use Cases
Omni Channel Support for travelers through their channel of choice via Web, Phone, Social Media, Email, Chatbot.
Omni Channel Support for travelers in Non-Commercial functions such as Ancillary, Cargo, Group Booking.
L1, L2 & L3 SLA & Milestone Level Support implementation for a 600-seater Contact Centre & Non-Voice Process on IROPS cases such as Refunds, Cancellations, Reschedules, Mishandled Baggage, Denied Boarding.
De-Duplication of cases for mass closure of duplicate cases across support channels.
Integration with SAP & Payment gateways for traveler payouts & payment receivables.
Integration with Cargo systems & Omni-Channel Cargo shipment support.
Implementation of Salesforce for Tier-Based Loyalty Management & Integration with Amadeus Loyalty Module.
Implementation of Compensation Management for IROPS cases on Salesforce Desktop & Android/iOS Devices & Tablets.
On-going implementation of Passenger 360.
Tableau Cloud Revenue Use Cases
Sales Velocity
Implementation of Sales Velocity to track sales performance over time.
Customer Segmentation
Segmenting customers based on various criteria for targeted revenue strategies.
Forecast PLF (Passenger Load Factor)
Forecasting PLF on a Daily, Monthly & Yearly basis for accurate planning.
Forecast Trends
Tracking forecast trends to adjust strategies based on data insights.
Yield Report
Generating yield reports for performance analysis and pricing optimization.
RBD Availability
Monitoring RBD (Reservation Booking Designator) Availability for inventory management.
Booked vs Flown Report
Comparing Booked vs Flown data to assess booking efficiency and optimize operations.
Group Booking
Tracking and managing Group Booking data for revenue forecasting and optimization.
Revenue Forecast Dashboard
Building Revenue Forecast Dashboards to visualize and track performance.